Title: Delivery Terms

At Hotels Green Rock, we strive to provide a seamless and satisfactory experience for every guest. Our delivery of services is focused on hotel room reservations, accommodations, and associated hospitality services.

Delayed Access: In rare cases of operational issues or overbooking, we will offer an alternative of equal or greater value or provide a full refund.

Service Availability: Reservations can be made directly through our website. Once a reservation is confirmed via email, your service is considered delivered on the check-in date.

Check-in and Check-out: Guests may check in from 2:00 PM onwards on the day of arrival. Check-out is required by 12:00 PM on the day of departure.

Special Requests: Any additional services (e.g., airport transfer, guided tours, room preferences) must be requested in advance and are subject to availability.